Terms & Conditions

TheatreKE is a digital platform that enables users to discover, promote, manage, and purchase tickets for theatre productions, cultural events, film screenings, festivals, workshops, and other live performing arts experiences.

TheatreKE acts as a technology intermediary connecting event organizers, venues, performing artists, and patrons. Unless expressly stated otherwise in writing, TheatreKE is not the primary producer, promoter, or operator of the individual events listed on the Platform.

To use the Platform, you represent and warrant that you:

• Are at least 18 years old, or
• Possess valid legal consent from a parent or legal guardian if under 18 years of age.
• Provide authentic, accurate, and current information when registering an account.

TheatreKE reserves the right to suspend or terminate any account found to contain fraudulent, misleading, or impersonated details.

When creating an account on TheatreKE, you agree to:

• Safeguard your password and multi-factor authentication credentials.
• Keep your billing, telephone, and email coordinates up to date.
• Notify TheatreKE immediately upon detecting any suspected unauthorized access.
• Accept responsibility for all actions and transactions processed through your authenticated session.

When purchasing single tickets, flex bundles, or festival passes:

• All applicable face prices, platform convenience fees, and VAT are disclosed prior to final checkout.
• Bookings are confirmed strictly upon clearance by our payment gateway providers (e.g., M-Pesa STK push, card tokenization).
• Encrypted digital tickets bearing unique single-use QR codes are dispatched electronically via email and stored in your account dashboard.
• Season, Week, and Day Passes grant access strictly to their designated schedules and cannot be split across multiple attendees.

Event schedules, age advisories, synopsis details, cast credits, seating layouts, and venue specifications are provided directly by production organizers and theatre companies.

While TheatreKE exercises quality oversight, we cannot guarantee that production notes or start times remain completely immutable. Producers reserve the right to alter cast lineups or technical runtimes when operational contingencies arise.

Refund parameters are primarily dictated by the specific producer or festival governing body:

To preserve equitable access and prevent secondary scalping:

• Tickets may not be resold above face value or bundled into unauthorized commercial packages.
• Duplicated, altered, or bootlegged QR passes will be rejected at auditorium doors without compensation.
• Official digital ticket re-assignment must be completed through TheatreKE's account portal.

Ticket holders must abide by venue policies, safety measures, and security instructions:

• Bag inspections and metal detection sweeps at venue gates.
• Strict bans on unauthorized flash photography, professional audio gear, and commercial videography during live stage acts.
• Observance of latecomer entry holds — late arrivals may only be seated during designated scene breaks.

Auditorium management reserves the right to deny admission or remove patrons who engage in disruptive, abusive, or unsafe behavior without refund.

Event creators, promoters, and theatre groups utilizing TheatreKE agree to:

• Hold all required staging clearances, rights, royalty licenses (e.g., MCSK, PRISK, KECOBO), and permits.
• Deliver the artistic performance as scheduled and advertised to the public.
• Accurately declare venue seating charts and safety capacities.
• Remit all mandatory taxes and cooperate on ticketing settlement reconciliation.

Users and API integrators are strictly barred from:

• Deploying automated scrapers, ticketing bots, or high-frequency query scripts.
• Reverse-engineering the Platform codebase, database, or digital ticketing infrastructure.
• Circumventing purchase quantity caps or pass allocation limits.
• Transmitting malicious files, SQL exploits, or DDoS payloads.

All proprietary components of TheatreKE — including application software, UI layouts, styling, algorithms, trademarks, and logos — are owned by TheatreKE or its licensors and are protected under Kenyan and international copyright treaties.

Playwright scripts, poster graphics, show trailers, and production branding remain the intellectual property of their respective creators and production companies.

We respect your personal data and adhere strictly to the Kenya Data Protection Act (2019). We collect customer phone numbers and email addresses exclusively to fulfill ticket dispatches, process transactions, and provide critical show updates.

We do not sell, rent, or trade customer contact records to third-party advertisers. Please refer to our dedicated Privacy Policy for full disclosure on data retention schedules.

While TheatreKE maintains modern redundant cloud architecture with 99.9% targeted uptime, we cannot guarantee uninterrupted access during scheduled maintenance windows, telco network disruptions, or external infrastructure outages.

To the maximum extent permitted by applicable law, TheatreKE is not liable for:

• Artistic performance modifications, cast substitutions, or show cancellations.
• Physical damages, theft, or personal injuries sustained on venue premises.
• Indirect, exemplary, incidental, or consequential business losses.

In all events, TheatreKE's aggregate liability arising out of any ticket transaction shall not exceed the gross amount paid by the purchaser for that ticket.

You agree to defend, indemnify, and hold harmless TheatreKE, its directors, developers, employees, and agents from any claims, liabilities, damages, or expenses arising from your misuse of the platform, violation of these Terms, or breach of any third-party rights.

TheatreKE reserves the right to suspend accounts, revoke passes, cancel pending orders, or ban users who breach platform integrity, commit fraudulent chargebacks, or disrupt live theatrical events.

We periodically update these Terms to reflect legislative changes, platform upgrades, or revised ticketing policies. Updated versions will be published with a revised “Last Updated” timestamp. Continued engagement with our services constitutes agreement to the updated framework.

These Terms and any non-contractual disputes arising from them are governed by and construed in accordance with the laws of the Republic of Kenya. Both parties consent to the exclusive jurisdiction of the competent courts sitting in Nairobi, Kenya.